Discovery

What is Discovery?

Discovery is about conducting user research to understand people's needs. Discovery helps define a service’s potential users and how their needs can be met. You shouldn’t start building your service in Discovery.

What do you do in Discovery?

In Discovery you will:

• conduct user research
• learn about the people who will use the service
• understand what users need in a service
• check if there are existing or non-governmental services that meet user needs
• identify policies and other barriers that will make meeting user needs difficult
• conduct a policy review using the Gender-Based Analysis Plus (GBA+) framework to assess how diverse groups of women, men and non-binary people along with other identity factors such as race, ethnicity, religion, age, and mental or physical disability may experience or be impacted by your service differently.
• identify how impairments might affect your users -- for example, visual, hearing, motor and cognitive (memory and thinking) impairments
• document the research and findings through artefacts such as journey maps, service blueprints and personas.

Staffing the team

[TBD]

What do you have at the end of Discovery?

By the end of Discovery, expect to have:

• a clear understanding of the problems that the service will address
• a documented set of user needs and stories
• a plan for what will be prototyped and tested in Alpha
• a team of people and list of what resources you need to support work in Alpha
• current benchmarks of service performance
• how you will measure improvements to the service